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Loyalty Program

Loyalty Program

Questions about the benefits, your credits or how they are used

In which establishment can I receive benefits of the loyalty program ?

Loyalty card

I don't have a smartphone. How do I show my loyalty card?

Can anyone else use my loyalty card?

How do I use the digital loyalty card?

Is my old (physical) card still valid?

How do I get the new loyalty card?

How do I add the card to my Wallet?

How do I get a new physical card?

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The benefits of loyalty program

What are the Standard benefits?

Who is eligible for loyalty benefits?

Premium loyalty program

What are the Premium benefits ?

How do I get Premium benefits?

How can I pay for my Premium membership?

How can I cancel my Premium membership?

How long are Premium benefits valid for?

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Credits - Cashback

How can I find out the amount of my credits?

What is cashback?

What services are eligible for cashback ?

How do I earn cashback?

How long is earned cashback valid for?

Is there any limit to how much cashback/credit I can earn?

Where can I use my account credit?

How do I use my account credit?

Where can I view my loyalty transaction history?

Are gift boxes or gift card purchases eligible for cashback?

My account was not credited after I paid my bill. What should I do?

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Community space

What is the purpose of the mobile application "les Collectionneurs"?

What is the les Collectionneurs Online Community?

How do I access the les Collectionneurs Online Community?